Provide JSON messages, search, pagination, sorting, and filtering. Designed to minimize disruption, Sycurio. Talkdesk safeguards customer information by providing a solution backed by the industry’s most comprehensive set of security standards and certifications such as ISO27001, SOC2, SOC3 and PCI-DSS level 1, HIPAA and GDPR compliance. S. . Talkdesk Sycurio Integration. Talkdesk® is a global AI-powered cloud contact center leader for enterprises of all sizes. HIPAA and PCI-DSS “A major issue for enterprise customers is the siloed nature of legacy and first-generation cloud contact center systems. blog. A better way to customize your contact center. SMS, MMS & team messaging. This process happens asynchronously for each recording file. December 6, 2022. Talkdesk sets the bar as first to achieve security certification for Business Continuity ManagementTalkdesk has tiered pricing plans, which start at $65 per agent monthly. SAN FRANCISCO – May 23, 2022 – Talkdesk®, Inc. As a trusted product, Talkdesk Healthcare Experience Cloud implements industry best practices. Tap on "Install" and open the app. , a global cloud contact center leader for customer-obsessed companies, today introduced Talkdesk Automation Designer™ and Talkdesk Workspace Designer™, the latest additions to the Talkdesk Builder suite of low-code and no-code customization tools that enable organizations to easily develop. Explore these solutions to find the one that best aligns with your business needs and regulatory requirements. Talkdesk Features. Secure ePHI for patients, payers, and providers. Thailand: 1800 011 013. Our mission. Both founded in 2011, Talkdesk and Zoom Video Communications Inc. Go to “Admin” > “Channels” > “Chat” > “Touchpoint”, open the “Appearance” tab, and click the button. Talkdesk Explore™ is a business intelligence tool that delivers easy-to-consume performance reports and dashboards to inform data-driven decisions. Voicemail is available in dial-in IVR format only. Talkdesk is committed to staying up-to-date with the latest data protection technology to ensure we’re at the forefront of. Talkdesk solved this problem with out of the box integrations and APIs across every aspect of the platform. Netherlands: 0800 023 4197. Amazon-based custom storage solution. Talkdesk safeguards customer information by providing a solution backed by the industry’s most comprehensive set of security standards and certifications such as ISO27001, SOC2, SOC3 and PCI-DSS level 1, HIPAA and GDPR compliance. Talkdesk is a cloud-based contact center software platform that provides businesses with tools to manage and optimize their customer interactions across various channels such as voice, email, chat, social. 93% (Based on 107 reviews) Auditing: Perform ad-hoc or ongoing IT audits at different levels of the company. Channels: Shows how many contacts, from each channel, the agent is working on. Call Center Management. How it Works. com indicating the name of one of the affected videos, so that we can follow up with you and continue troubleshooting. Benefits. If multiple users are created under the same email (even if deactivated) the system may not sync to the correct Salesforce agent. Our contact center solution provides a better way for businesses and customers to engage with one another. Block of time that is on the schedule. ” In case your head is spinning from the initialisms, let’s summarize by saying that Talkdesk complies to the strictest of security regulations. Switzerland: 0800 899 839. Improved agent support and experiences. Between 2019 to 2021, Talkdesk introduced over 30 product innovations. S. To stay relevant, enterprise contact centers must meet their needs today and anticipate their expectations tomorrow. Generative AI will be able to give staff answers, not articles, to patient questions in real time using. Documentation on how to configure and leverage Talkdesk Cases™, a Talkdesk Digital Engagement™ sub-product. Custom Reporting with Live & Explore. Free Trial. 1. May 14, 2021. This is [medical facility]. Real-time AI recommendations during calls and chats, complements and syncs with data from Epic. Hong Kong: +852 30114974. PCI, and HIPAA. HIPAA Compliance through Talkdesk means leveraging our administrative, physical, technical, organizational, and documentation controls for securing electronic PHI and partnering to ensure ongoing compliance. eGain Knowledge Hub guides agents on Talkdesk Cloud to fast, accurate answers and through processes, boosting CX and operational metrics. Optimizing customer care experience year-round with Talkdesk technology. The Desktop version supports all features of the browser version and also provides extra ones described below in this article. Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. HIPAA BAA-ready Strategic Advisory Board Trusted global leader Leader in Gartner CCaaS MQ Leader in Forrester Wave for CCaaS Leader in Ventana Value Index Frost Radar Innovation Leader G2 Crowd Winter 2020 Leader 2020 Forbes Cloud 100 (#53) Talkdesk is a contact center leader for patient and member-centric organizations. Its capabilities include integration with over 20 business tools. , a global cloud contact center leader for customer-obsessed companies, today announced that it has joined the Jack Henry™ Vendor Integration Program (VIP). Talkdesk started as a Hackathon win and within 10 years has scaled to 2,000 employees in 19 countries (and counting), have ~$500 million in funding and a valuation of $10 billion with our Series D. Last Updated July 05, 2023 10:00. February 22, 2023. Recognition. As the first CCaaS. This certification, along with our security support for GDPR and HIPAA regulations, highlights our ongoing commitment to enterprise-class customer data security. Alerts / Escalation. . Worldwide: +1 (770) 937-9735. Connections. Use predictable, resource-oriented URLs, built-in capabilities for passing parameters, and authentication. Talkdesk CX Cloud unifies all the tools and applications that agents need to handle customer interactions within a. Based on 107 Talkdesk reviews. The company also marked additional. Enter the account name and tap Next [1]. As a result, it's important to select a HIPAA-compliant texting tool to avoid breaching patient privacy. Access Controls/Permissions. CX Cloud Essentials: $75. Talkdesk Knowledge Management™ delivers real-time answers for better efficiency and experience. Having an analysis based on Contacts provides more detail thanks to the new measures and dimensions, providing more flexible and powerful data exploration. It is still simple to deploy and maintain, integrates seamlessly with over 40 business tools and allows companies to provide a better experience to their customers. The unit is a number of people (two part-timers who work 20 hours are equivalent to one full-timer who works 40 hours). Create custom reports and dashboards and get a bespoke view of your contact center data. Hubspot. Get Started. As a result, Textline requires companies that use our platform to exchange marketing messages or HIPAA-protected information to use a double opt-in. Talkdesk offers an easy, affordable cloud contact center solution for small and mid. Provide your supervisors with access to contact center reporting and analytics to optimize customer experiences. How Talkdesk can support you. On Thursday, June 29th, 2023, Talkdesk is releasing a new version of AI Trainer™: List of non-trainable components in. Talkdesk may have patents, patent applications, trademarks, copyrights, or other intellectual property rights covering subject matter herein. This post is the second in a four-part series outlining Talkdesk’s. These workflows represent partner app certifications. Customers remain responsible for working with their VDI vendor of choice, ensuring VDI clients have enough resources and suitable codecs are used - at least. Talkdesk is the first CCaaS vendor to be announced as a member of Epic’s new Partners and Pals program, which helps customers select vendors that use validated integrations with Epic’s software. Integrated with Talkdesk. What Makes Talkdesk Great. The only business texting solution that is truly HIPAA compliant. Cut agent training time by up to 50%. Customer service is a team sport. If your goal is to create an out-of-the-box integration that will be available for all customers, please contact [email protected] with the request and details on the purpose of the integration. Upon saving the Power Automate, the Microsoft Talkdesk Connector will call the Webhook Trigger API and automatically generate a new custom integration powered by Connections (if one does not already exists). SAN FRANCISCO – November 16, 2023 – Talkdesk®, Inc. Talkdesk CX Cloud is recognized as a leader, owing to our emphasis on placing our customers first. Supervisors can see it and the agent doesn’t see it at all. It’s also fully secure and compliant with HIPAA and. Talkdesk offers a 401 (k), however, there's no company match and leadership is unwilling to consider. As the first CCaaS. Using Virtual Private Network (VPN) connections as a tactic to enable. View All Integrations. EMEA. Talkdesk, a company once valued at $10 billion that sells software to help large corporations improve customer service, has laid off more employees — the third round of cuts in less than 14 months. 2. Improving the customer experience starts with improving the employee experience. Talkdesk and JK Moving will share insights about artificial intelligence (AI) as a catalyst for improving customer experience (CX) on. 9, 2021 – Talkdesk®, Inc . July 27, 2023. Helpscout. 0. 25 globally and 4. Empower knowledgeable workers that are on the go with superior and secure call handling, including call controls, call history and user. View All Features. Talkdesk Inc. Talkdesk. Step 4: Add Talkdesk Users . 1. to the “Enabled” position. As the first CCaaS. The company has even offered to pay for new passports for individuals who can prove that they are dealing with fraud due to the breach. per seat/per month. After confirming the Account name, you will be asked to insert your email and password in order to log in. DOWNLOAD DATASHEET. Seamlessly integrate Talkdesk with your business tools, including Zendesk, Salesforce, Shopify, and many others. Talkdesk solves problems for all types of industries. SAN FRANCISCO – April 26, 2021 – Talkdesk®, Inc. The CX Cloud Essentials plan is a good option for smaller businesses that communicate primarily via VoIP voice calling. Still have questions? Text us: +1 415-849-4349 or contact us here. . A Talkdesk Integration allows you to connect your external services with the Talkdesk systems. . With more than 30 security certifications, including SOC2, SOC3 and PCI-DSS level 1, HIPAA and GDPR compliance, Talkdesk Enterprise Cloud Contact Center is backed by the industry’s most comprehensive set of security certifications and standards to ensure all security measures are in place to safeguard customer information. 15. Administrator Access. Agent WorkspacesTalkdesk Identity quickly and securely verifies caller identity with voice biometrics, connecting customers with agents faster with real-time, self-service authentication. The seamless TalkDesk integration offers a simple way of launching CrankWheel right from Talkdesk, and one click to call your Instant Demos prospects using Talkdesk. Click on My Apps and select Knowledge Management. An SMS gateway is an enabling technology that allows a software application or computer to send text messages to mobile phones. The company was founded in 2011 and is based in San Francisco, California. CCaaS (Contact Center as a Service) connects customer. The move comes months after a Series D. With a trScore of 8. The Outbound Dialer is a next-generation Predictive Dialing tool for highly efficient and compliant customer outreach. A drag and drop tool to easily design voice and digital chat conversation flows for your virtual agents. The most recent round of Series D funding closed on August 12, 2021. Talkdesk for Salesforce. , the cloud contact center for innovative enterprises, today announced a leader in the healthcare industry chose Talkdesk to support its customer service operations. True co-browsing software for digital customer service. Talkdesk Digital Engagement: You need to have at least one SMS channel fully configured. In. Nearly two-thirds of consumers say they’re willing to pay more for products and services if a brand is known for great support, and over 95% say that a helpful support team is a top priority. Click on External sources[2]. An innovative team that is eager to add platform capabilities but consider tackling in new, potentially. Talkdesk applies the most rigorous safeguards. g. Agents can also click-to-call within Epic for more efficient. , the global customer experience leader for customer-obsessed companies, today announced the closing of its series D funding. HIPAA data storage — Ensure data security with HIPAA-compliant cloud environments and standard encryption protocol. , the cloud contact center for innovative enterprises, today launched Talkdesk AI TrainerTM, the first human-in the-loop (HITL) tool for contact centers. HIPAA: Storage is located in US East (Northern Virginia) and includes a Business Associate Agreement (BAA). 2 - Adapt the external system according to the Implementing sections. Customer Feedback Management (CFM) API - allows you to add feedback survey data to a Talkdesk instance. Check extra steps in case you need help. The Scott’s Company: 333% improvement in call AVHT. Talkdesk has piqued the interest of a total of seventeen venture capital investors. All time-based data is presented in the timezone of the account or phone number. About us. 2 If Customer is subject to HIPAA, Customer and Talkdesk shall enter into a business associate agreement (the “BAA”) before Customer transfers any electronic personal. With Talkdesk for Slack, you’ll be able to: 1. Talkdesk is a cloud-based call center solution that helps businesses improve customer satisfaction while simultaneously reducing customer support costs. Enhance human connection into end-user's engagement via live video chat, directly from Talkdesk. 15. Talkdesk safeguards customer information by providing a solution backed by the industry’s most comprehensive set of security standards and certifications such as ISO27001, SOC2, SOC3 and PCI-DSS level 1. The Talkdesk Community is a space to be heard, inspired, and empowered to deliver exceptional CX. You can view all calls in progress and listen to the calls in real-time without the caller or the agent knowing. All plans are Never Over Limits™ as they include a 30-day grace period once you start exceeding limits. Note: For full details on each field, please check Microsoft’s documentation on How to configure a channel provider for your Dynamics 365 organization. While Talkdesk is not a covered entity and does not consider itself a business associate, we want to ensure that our customers can use Talkdesk in a HIPAA-compliant way. 6. Talkdesk understands that the confidentiality, integrity and availability of our customers’ data is vital to your business operations and our own success. katherine. The process of implementing an omnichannel contact center solution in your organization. As the first CCaaS. Proactive. . Not all countries or states require caller consent to legally record a call. Location of This Business. Talkdesk helps enterprises deliver modern customer experiences their way. With more than 30 security certifications, including SOC2, SOC3 and PCI-DSS level 1, HIPAA and GDPR compliance, Talkdesk Enterprise Cloud Contact Center is backed by the industry’s most comprehensive set of security certifications and standards to ensure all security measures are in place to safeguard customer information. Enter the admin login credentials. Here is a brief summary of what it means for ServiceDesk Plus to be HIPAA-compliant. The Data Dictionary provides details about every data attribute and metric available in Talkdesk®, allowing one to determine data attribute and metric definition, their calculation if applicable, and details about where to find and how to use these resources. Spain: 800 654 432. 4. Try our self-guided demo of Talkdesk AI Agent Assistance to see how you can empower your agents w. Although Talkdesk is a browser-based platform, we. Report a problem; Select the most appropriate option from the list and hit Send. Digital seamlessly integrate with your existing infrastructure; including your telephony, as well as the full range of contact center applications, from CRM. 5. SAN FRANCISCO – April 13, 2021 – Talkdesk®, Inc. DOWNLOAD DATASHEET. The seamless TalkDesk integration offers a simple way of launching CrankWheel right from Talkdesk, and one click to call your Instant Demos prospects using Talkdesk. Talkdesk is an enterprise cloud contact center as a service (CCaaS) solution provider empowering companies to deliver customer experience excellence and top-notch quality. The amount raised, and the company’s valuation of more than $3 billion, reflects both investor confidence in Talkdesk’s business and the. Talkdesk Celebrates Financial Services Momentum, Powers Exceptional Customer Experiences for New Banking and Credit Union Customers. Plus, over 7 languages are supported natively in the Agent Workspace with the ability to quickly add a new language. These values embody the founding Talkdesk pursuits of innovation and creativity, and they echo Tiago’s desire to challenge the old status quo to help our. A wide array of out of the box integrations with other widely used platforms 2. For more information, visit our Talkdesk Identity documentation. Developed by VideoEngager. Force Therapeutics’ mission is to provide patients with access to high quality, clinically validated remote care. August 11, 2023 15:11. It’s also fully secure and compliant with HIPAA and. Their team is dedicated to. SAN FRANCISCO – Nov. Manage call records and agent tasks through administrative features. The Talkdesk technology is certified with SOC2 Type II regulations, and it’s GDPR compliant. Zumiez: 15% improvement of SLAs. ). Recordings are transferred directly to the customer’s S3 or Azure bucket for storage. Talkdesk Healthcare Experience Cloud is a contact center solution that’s purpose-built to meet providers’ needs. Security is one of the most critical aspects of any enterprise cloud contact center. The basic plan, priced at $75, is limited to voice engagement. Zapier. Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots. The unique cobrowse software enables your customer service and contact center agents to offer, in the most human way possible, the digital. Four authentication types can be used for an integration: none: if no authentication information is necessary. Talkdesk is a contact center as a service (CCaaS) software solution that allows businesses to answer customer queries in various channels, namely, phone, email, SMS, and social media. Embedded in Talkdesk Workspace™, eGain Cobrowse offers true cobrowsing, not just screen-sharing or proxy-server based technologies. HIPAA Journal. Connect Talkdesk with 60+ business tool integrations to increase productivity. Talkdesk follows industry best practices for security, availability, processing integrity, and confidentiality. We'll also cover Talkdesk alternatives. With more than 30 security certifications, including SOC2, SOC3 and PCI-DSS level 1, HIPAA and GDPR compliance, Talkdesk Enterprise Cloud Contact Center is backed by the industry’s most comprehensive set of security certifications and standards to ensure all security measures are in place to safeguard customer information. Access intelligent call routing and agent analytics, along with tools like advanced. Read the announcement. For the ease of understanding, this notice covers the same topics from both. As COO of Zscaler, he led the organization toward a dramatic expansion of employees and revenue, culminating in an industry-leading IPO and a. This article features a guide for Agents to use Digital Engagement's Social Messaging. Frictionless engagement for an enhanced customer experience. Five9 Overview . For more details, please see this. The downside is the larger-than-average price tag. Read More. Live Virtual Help Desk offers integrated Service Desk and Server Support services globally from our offices in North America! We offer a Fixed Monthly Cost and have a. Agents have access to customer history, automatic generation of tickets, and call recording. SYDNEY–Nov. Updated 06/16/2023. Award. A unique perk of Talkdesk is its ability to record screens as well as calls. March 28, 2023 12:03. SAN FRANCISCO – Aug. Talkdesk has gained high investor confidence. A unique perk of Talkdesk is its ability to record screens as well as calls. Note: If you want to change any Talkdesk Integration settings, please make sure you are under the Talkdesk application scope before you save it. 12. A case form in Talkdesk Cases™ contains a group of preconfigured case fields to help Agents collect case information when handling requests. Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way. If you have questions or technical issues, please open a ticket using this form. This is the first of a two. Textline integrates with leading software such as Zendesk, Talkdesk, Pipedrive, HubSpot, Salesforce, Zapier, and more. Ai-powered call & voicemail transcriptions. Updated 06/16/2023. Intuitive, web-based portal. SAN FRANCISCO – October 3, 2018 – Talkdesk, the fastest growing Contact Center as a Service provider, today announced $100 million in Series B funding led by Viking Global Investors with participation from existing investor DFJ. We believe modern customer service is the edge your business needs. A SOC 2 Type II certification demonstrates that a company has proven its system is designed to keep its clients’ sensitive data secure. Please confirm within [X] hours, or it will be canceled. Talkdesk Healthcare Experience Cloud™ is backed by a 100% uptime SLA and ensures end-to-end data encryption, HIPAA compliance for handling Protected Health Information (PHI), and meets international data regulations such as GDPR and CCPA. With clicks, not code. Install. Additionally, the software is customizable, so hospitals can configure it to meet. The use case is typically for customers who use Zingtree in "self-help" mode, where the workflows are exposed directly to customers/partners to allow them to self-serve to the solution on their own. Japan: 81 3 4579 9469. However, 96% percent of patient complaints are related to customer service and administrative issues, while only 4% are about the quality of clinical care or misdiagnoses. Learn More. Help Center. Canada region to come soon. “We went live within a month, and Talkdesk immediately made a massive improvement for our agents and consumers alike. We seem to have somewhat recurring audio issues with Talkdesk, but a quick restart or audio driver update tends to address it. Security Best Practices for Remote Contact Centers. No credit card required. Combining enterprise performance with consumer simplicity, Talkdesk easily adapts to the evolving needs of support and sales. Emoji keyboard. Reopen Resolved conversations — Reopen conversations that have already been resolved if necessary. Afrikaans (South Africa)***. Talkdesk Phone is not available in the Canada regional Cloud, LATAM, or APAC regions. Talkdesk safeguards customer information by providing a solution backed by the industry’s most comprehensive set of security standards and certifications such as ISO27001, SOC2, SOC3 and PCI. Accelerate AI training with pre-built intent models. To better support our. Predictive algorithms predict how long representatives will need before answering a new call. The plan also comes with real-time analytics, voicemail transcription, support, and HIPAA-compliant security. Talkdesk. Talkdesk Workspace Desktop app allows you to use Talkdesk CX Cloud as stand-alone software, eliminating the need for multiple browser tabs and promoting overall productivity. No installations for the end-user. This is an ongoing process with any predictive dialer software, but with Talkdesk Dialer, you get so much more. Best Features. Talkdesk Interaction Analytics™ reviews customer conversations for topics and sentiment trends without setup. Only evaluations in the above-mentioned statuses can be reassigned. As the first CCaaS. Read More. Hi [name]. , a global contact center leader for enterprises of all sizes, today announced open nominations for its fourth annual CX Innovators Awards, which. Automated call recording is a must. Five9 is also HIPAA compliant and keeps data secure according to ISO 27001/27002 standards. Many vendors claim to be complaint, however that is. AI Fuels CX Success: New Research Reveals Banks and Credit Unions That Have Made Progress in Using AI are Two Times as Likely to Deliver Superior CX. Deliver standard reports for compliance standards and frameworks such as ISO, SOX, PCI, and HIPAA. Talkdesk is ideal for medium and large-scale businesses looking for an enterprise-grade cloud contact center platform. with your account name:Talkdesk, a provider of cloud-based contact center software, announced $230 million in new Series D funding that more than triples the company’s valuation to $10 billion, Talkdesk founder CEO. Stay compliant with privacy regulations by maintaining control of your data in your preferred region. Mobile-ready to work from anywhere. UCaaS (Unified Communications as a Service) provides internal communication tools all in one place to help teams stay on the same page. TalkDesk . Unlimited calling. 2. app overview. As the first CCaaS. , the global customer experience leader for customer-obsessed companies, today launched Talkdesk Workspace, a unified and. For a User-level setting: Under Agents > Agent Name > Login on Talkdesk Workspace, check if the toggle for “Activate Talkdesk Workspace as the. , the global customer experience leader for customer-obsessed companies, today announced its integration with Epic EHR and the availability of Talkdesk CX Cloud in App Orchard, giving healthcare organizations a better way to provide patients with seamless, personalized service. SAN FRANCISCO–May 26, 2021 – Talkdesk®, Inc . Our Talkdesk review outlines available pricing, plans, features, and the Talkdesk user experience. For more details, please see the documentation on Sentiment and Talkdesk Feedback. In the App Launcher select Talkdesk. eGain Knowledge Hub guides agents on Talkdesk Cloud to fast, accurate answers and through. Over 1,800 innovative companies around the world, including IBM, Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience. Gartner performed a rigorous evaluation of 13 global contact center vendors for. By default, Talkdesk Cases provides a built-in case form that Agents can use directly. When accessing a recording through the Talkdesk application or third-party Customer Relationship Management (CRM), Talkdesk will create a signed Uniform Resource Locator (URL) for. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences. 35 billion cash transaction with Cisco. Pros. Our automation-first customer experience solutions optimize our customers’ most critical customer service. Creating an Automation with Talkdesk Connections. Embedded in Talkdesk Workspace™, eGain Cobrowse offers true cobrowsing, not just screen-sharing or proxy-server based technologies. We make it straightforward to build secure and easy-to-manage enterprise-wide payment environments. Transform customer experiences, dramatically reduce costs, and supercharge operational efficiencies with the AI-powered cloud contact center platform built for your industry. There are three types of Talkdesk integrations: Out-of-the-box. . Technology evolves and so do we, and. HIPAA data storage — Ensure data. 3. Talkdesk is more affordable than many Aircall competitors, offers industry-leading AI analytics, and provides high-level security via Talkdesk Guardian with HIPAA compliance, 30+ security certifications, and advanced threat detection. Kixie: Top option for teams running telemarketing campaigns. SOC 2 Type II certification and security support for GDPR, HIPAA and PCI-DSS “A major issue for enterprise customers is the siloed nature of legacy and first-generation cloud contact center systems. While Talkdesk is not a covered entity and does not consider itself a business associate, we want to ensure that our customers can use Talkdesk in a HIPAA-compliant way. Talkdesk is a call center software primarily focused on improving the overall customer experience with its Omnichannel Engagement Suite for voice calling, website chat, email, SMS, and social media. September 15, 2023 13:10. Agents can also click-to-call within Epic for more efficient. Other features include the following: real-time activity dashboard for contact and customer management and tracking, including the customer database; answering machine detection; ACD; CRM tool integration; compliance management, including for HIPAA; customizable. In a sense, SMS gateways serve as translators and connectors between the different devices. The first thing Michael noticed about Talkdesk was its rapid setup. Real-time AI recommendations during calls and chats, complements and syncs with data from Epic. As the largest round ever raised for a private company in the contact center industry, the funding is strong. , the global customer experience leader for customer-obsessed companies, today announced Laura Butler has joined the Talkdesk senior leadership team as the company’s first chief human resources officer. Learn more and request a demo at FRANCISCO – November 13, 2020 – Talkdesk®, Inc. Freshdesk; JitBit; Zendesk; Mojo Helpdesk; Help Scout; Giva; TeamSupport (enterprise only) Using a Help Desk for. Developer of cloud-based call center software designed to help growing businesses improve customer satisfaction while reducing costs. To access omnichannel support, businesses must choose higher-tier plans. Five9.